FAQs

No. Partner Insights is not currently linked to OM.

Currently there is no link.

The “Forgot your password?” link on the login page allows users to reset passwords.  Support cannot reset a password. When a user enters their email address into the forgot password form, they will receive the verification code that will allow them to reset their password. If the email address is not a current user, no

The green icon next to the company logo indicates if a company is active (green) or inactive (grey) in the system.  An active system is sponsored if the yellow star appears next to the name.  A company without a star has a paying subscription.

The only difference today is the ability to create additional Platform users.  A Platform Admin can create users while a Platform User cannot.

Additional users (sponsored accounts can only have a single login) Working with more than a single partner at a time API access

13) How does Partner Insights handle terminal ownership changes? Currently this would need to be handled by a change in the db. There are plans to add the management of terminal ownership to the Platform Operator role in the future. 14) Does the terminal owner have to do anything in the event of a terminal

No. Companies cannot be deleted.

Companies exists in Partner Insights.  Each Company can have 1 or more of the 4 roles. Terminal Owner Supplier Buyer Carrier

The Partner Insights support team as a platform admin is able to create a new company.  Login as a Platform admin and select + Add Company. Select the type of company. Enter details about the company and click create.