FAQs

The company types are Terminal Owner, Supplier, Buyer, and Carrier.

Currently Google Chrome, Microsoft Edge and Apple Safari are supported.

A sponsored account can only have one role type i.e. buyer.

To be determined.

Yes.  Each company can be assigned each of the 4 available roles.  Terminal Owner, Supplier, Buyer, Carrier.

Currently a Jira ticket would need to be opened specifying the original terminal owner and the new terminal owner.

The terminal owner would need to contact DTN to have the terminal ownership changed.

Currently this would need to be handled by a change in the db.  There are plans to add the management of terminal ownership to the Platform Operator role in the future.

If a company wishes to add an additional company administer, they can manage that through the users section of their application account.   In the case where only one company administrator exists within an account and that company administrator is not available to add another, this can be performed by DTN support by updating the email

After logging into the platform administration account, click Companies icon. Using the filters, search for the desired company.  Once found, click on company record and click edit.   Located half-way down the page is a section for Company Admin.