Does the terminal owner have to do anything in the event of a terminal ownership change?
Reading Time: < 1 minuteThe terminal owner would need to contact DTN to have the terminal ownership changed.
Read MoreHow can I get a carrier added to Partner Insights that I currently do not see available but do business with?
Reading Time: < 1 minuteThe carrier company would need to be added to the system.
Read MoreHow can I tell if a company is an active member on Partner Insights?
Reading Time: < 1 minuteSelecting a partner from the partner list under workflows will display a message if the partner is not on Partner Insights.
Read MoreHow can I tell if my partner request has been rejected?
Reading Time: < 1 minuteIf the request has been rejected it will no longer display under current workflows as pending. Instead, it will display under completed and any comments as to why it was rejected will appear under comments.
Read MoreHow can I upgrade my sponsored account to a subscription?
Reading Time: < 1 minuteIf a company is currently sponsored, to upgrade the company to a paid subscriber, click the Convert To Paid Account button located on the top of the company record.
Read MoreHow can Partner Insights support identify an account that is paying vs sponsored account?
Reading Time: < 1 minuteThe green icon next to the company logo indicates if a company is active (green) or inactive (grey) in the system. An active system is sponsored if the yellow star appears next to the name. A company without a star has a paying subscription.
Read MoreHow do I add additional users to my company account?
Reading Time: < 1 minuteUsers are created and managed by one or more company admin accounts controlled by the customer.
Read MoreHow do I add another company administrator?
Reading Time: < 1 minuteIf a company wishes to add an additional company administer, they can manage that through the users section of their application account. In the case where only one company administrator exists within an account and that company administrator is not available to add another, this can be performed by DTN support by updating the email
Read MoreHow do I become a company administrator for my account?
Reading Time: 2 minutesOnce a company subscribes and the sales admin process has been completed, a company administrator should be created using the platform. NOTE: The authorization for a company within the application is not currently connected to Order Management. This feature is expected to be completed once the broader single DTN Platform is created. The first step
Read MoreHow do I deactivate a user that recently left my company?
Reading Time: < 1 minuteUsers can be deactivated or deleted by the company admin account controlled by the customer.
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