ALL FAQs
Reading Time: 6 minutes13) How does Partner Insights handle terminal ownership changes? Currently this would need to be handled by a change in the db. There are plans to add the management of terminal ownership to the Platform Operator role in the future. 14) Does the terminal owner have to do anything in the event of a terminal
Read MoreCan a paying subscriber have more than one role?
Reading Time: < 1 minuteYes. Each company can be assigned each of the 4 available roles. Terminal Owner, Supplier, Buyer, Carrier.
Read MoreCan a sponsored account have more than one role?
Reading Time: < 1 minuteA sponsored account can only have one role type i.e. buyer.
Read MoreCan a supplier manage carrier access for the terminals they operate at?
Reading Time: < 1 minuteIf the terminal owner has enabled carrier access control for the supplier than the supplier can control what carriers access the terminal.
Read MoreCan I setup any email or SMS alerts in Partner Insights?
Reading Time: < 1 minuteThere are no email or SMS alerts that can get out of Partner Insights, only in-app alerts which can be viewed down at the bottom left corner. You can view all alerts that have been created here.
Read MoreDo I have to be a paying subscriber to have an account?
Reading Time: 2 minutesPartner Insights does have a “sponsored” account feature that allows non-paying customers access to the system. How to identify a sponsored company When searching for companies, sponsored companies will have a yellow star icon next to the company name to indicate they are sponsored. Limitations of sponsored companies A sponsored company can only work a
Read MoreDoes a Platform Admin have the ability to delete an existing company?
Reading Time: < 1 minuteNo. Companies cannot be deleted.
Read MoreDoes DTN support have access to any auditing reports that would allow them to see what users have added, updated, deleted?
Reading Time: < 1 minuteNot currently.
Read MoreDoes DTN support have the ability to view when a user last logged in?
Reading Time: < 1 minuteNo. That functionality does not currently exist.
Read MoreDoes Partner Insights support have the ability to a reset a password for a user?
Reading Time: < 1 minuteThe “Forgot your password?” link on the login page allows users to reset passwords. Support cannot reset a password. When a user enters their email address into the forgot password form, they will receive the verification code that will allow them to reset their password. If the email address is not a current user, no
Read More